7 Reasons Why Many Businesses are Choosing Cloud PBX

One of the biggest advantages of the digital revolution for the business world has been the launch of computer-based PBX phone systems with advanced features. Historically, these systems were limited to enterprise-level organizations, now because of cloud-based phone services small businesses can enjoy the same benefits at a reduced cost with VoIP. Now we are going to discuss seven reasons why businesses choose cloud PBX. 

1. Cost Reduction

The main attraction of cloud-based PBX solution is its significant cost reduction in international and long-distance call rates. The PBX is accessed over the internet; hence, phone calls are significantly toll-free. It’s an ideal method of avoiding call costs while making calls and attending meetings. With cloud services, businesses with local and international office network can save a lot. 

The majority of first time implementers prefer to have a managed VoIP service provider to get rid of the hassle of in-house setup. This way, all the hardware and software implementation services are delivered by the service provider, considerably reducing the initial cost of setup. Most services can be set up in a few days so your system up and running quickly. The main decision that you need to make is whether to pick a private cloud on dedicated hardware or a hybrid cloud that hosts other clients. Generally, the key determining factors are cost and security. 

2. Better Cost-Effective Collaborative Use

A cloud PBX makes collaboration easier. For example, a user can switch from audio to video conference during call easily or can share screen and send a file. Desktop apps support a wide range of functionality in a single place offering better productivity and more convenience. 

3. Business Profile improvement with Call-Centre Features

The great thing about cloud PBX is that it offers enterprise-level features to small businesses. Any business can upgrade their company profile by establishing a Unified Communication Strategy which integrates with different communication means used for internal and external communication. For instance, small businesses can use call forwarding feature at remote working sites as if they have a nationwide network of service centers. 

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4. Reliable and Secure communication

With progressive popularity, the attacks on VoIP systems has also increased. Hackers are always trying to use PBX for finding a way to into corporate networks for introducing malware and stealing confidential information. The reason behind this is the stigma that cloud-based PBX installations are not secured and protected. In fact, all cloud-based solutions have security measures including encryption, device authentication, and the use of secure VPN connections. Managed VoIP service providers make sure that their clients feel comfortable with their security measures. However, before deciding on a service provider reading review is important. 

5. Mobile Friendly

Every business needs a feature that can help users use corporate phone systems from anywhere at any time. Now all smart devices, both iOS and Android have VoIP apps that are similar to the cloud PBX apps, providing users complete access to the software features from their smart devices. Another benefit of cloud PBX is the use of SIP software that allows smart devices to mimic handsets when a device is connected to the corporate Wi-Fi network. this way users can be reached at their standard extension number and they can enjoy access to the complete PBX functions. 

6. No Physical Hardware

If you choose to install an in-house system then you have to provide the physical hardware that supports the PBX, servers, and racks, and so on. However, if you opt for cloud-based then all these requirements become eliminated. This can help you save both recurrent and capital costs. 

7. Flexibility and Scalability

A Cloud-Based PBX is scalable and flexible. You can add new features easily and you can pay as you go. This can reduce the cost a lot since you only pay for the user and bandwidth you use. Adding new features or lines and changing configuration is very easy as well. 

Concluding thought: A digital VoIP PBX is a no-brainer. With cloud-based communication solution, small businesses get extended possibilities and opportunities. 

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